Terms & Conditions

02 Scope Of These Terms And Order Of Priority

These terms cover website design and development, domain connection and launch support, managed hosting, maintenance, SEO and performance work, e-commerce and booking solutions, AI agents, CRM and communication automation, integrations, bespoke software, training and related support (“Services”). The exact Services, price, timetable and deliverables are set out in the relevant written quotation, order form or statement of work (an “Order”).

If documents conflict, the following order applies unless the Order expressly says otherwise: (1) a signed Order or statement of work; (2) a data processing agreement or service-level agreement for its subject matter; (3) these terms; and (4) general website descriptions. Nothing in these terms limits mandatory rights that cannot lawfully be excluded.

03 Website Use

The website provides general information and an opportunity to enquire. Website descriptions, examples, indicative timescales and outcomes are not a binding offer or guarantee. Results depend on the Customer’s starting position, sector, data, volumes, cooperation, third-party services and other circumstances. We may update or withdraw website content without notice, but an agreed Order is not changed merely because the website changes.

You may view and print website content for internal evaluation. You must not misuse the website, attempt unauthorised access, introduce malicious code, scrape it in a way that harms the service, or copy its branding, text or design for commercial use without permission. Third-party links are provided for convenience and are governed by the third party’s terms.

04 Free Reviews, Enquiries And Quotations

A free review is an initial discussion and high-level assessment. It is not a technical audit, legal, financial, regulatory or professional opinion and does not create an obligation to buy or supply Services. We will explain any paid discovery work before it starts.

A contract is formed when you accept a quotation or proposal and we confirm the order, when both parties sign an order or statement of work, or when we begin work following your clear approval of the agreed scope and price. Where an advance or deposit is required, payment of that amount is also required before work begins.

05 Prices, Invoices and Payment

• Prices and billing dates are stated in the Order. Unless stated otherwise, Business Customer prices exclude VAT and other applicable taxes; Consumer prices will be confirmed inclusive of VAT where VAT applies before the Order is placed.
• Recurring plans are normally billed monthly in advance. Setup, discovery and bespoke work may be billed in stages. If an invoice does not state a due date, it is due within 14 days of issue.
• Third-party licence, messaging, telephony, domain, payment-processing or usage charges are included only if the Order says so. Any necessary additional charge will be explained and agreed before it is incurred on your behalf.
• Work outside the agreed scope requires written approval of the change, price and effect on timing. We will not issue an unexpected invoice for unapproved additional work.

For Business Customers, we may claim statutory interest and recovery costs on overdue sums where the law permits. For Consumers, any charge or interest must be fair, proportionate and disclosed.

06 Monthly plans, renewal, upgrades and cancellation

Unless an Order states a fixed term, a monthly hosting, support or automation plan continues month to month. You may cancel it by giving at least 30 days’ written notice. There is no separate cancellation penalty; charges remain payable for Services supplied through the notice period and for any agreed work or third-party commitments already incurred.

An upgrade may take effect immediately once its scope and revised charge are confirmed. A downgrade normally takes effect from the next billing date after the applicable notice, unless we agree otherwise. We will give at least 30 days’ notice of an increase to a recurring price, and you may cancel before it takes effect. We will provide renewal or subscription reminders where required by applicable law.

07 Consumer Cancellation Rights

This section applies only if you are a Consumer and enter a distance or off-premises contract to which the statutory cancellation rules apply. Business Customers do not have a statutory cooling-off period unless an Order expressly gives one.

You normally have 14 days from the day after the contract is made to cancel without giving a reason. You may cancel by sending any clear statement to admin@resource4uhub.com or our registered office. You may use the model form at the end of these terms, but you do not have to.

If you ask us to start a service during the 14-day period and later cancel before it is complete, you must pay a proportionate amount for what was supplied up to cancellation. You lose the cancellation right for a service completed within the period only if you expressly requested early performance and acknowledged that completion would end the right. For digital content supplied without a physical medium, the cancellation right may be lost only where the statutory conditions—including prior express consent and acknowledgement—are met. We will not rely on an exception unless the required information and agreement were provided.

Where cancellation is valid, we will refund sums due using the original payment method unless agreed otherwise, within the period required by law. Your statutory rights remain unaffected if Services are not provided with reasonable care and skill or do not conform to the contract.

08 Delivery, Timing and Acceptance

We will provide the Services with reasonable care and skill. Timings are estimates unless the Order identifies a date as binding. A timetable depends on timely access, content, feedback, decisions and approvals from you. We will notify you of material delays and agree a revised plan where appropriate.

For project deliverables, the Order may include review and acceptance steps. If it does not, you should identify any material failure to match the agreed scope within 10 working days after delivery. We will correct a verified scope failure within a reasonable period. This review process does not remove statutory rights or responsibility for hidden defects. Requests that change the agreed scope are handled as changes rather than defects.

Where a Service includes design work, the number of design feedback rounds included is stated in the Order or the relevant service description. Feedback beyond the included rounds, or feedback that changes the agreed brief rather than refining it, is treated as a change under this section and priced separately before it is carried out.

09 Your Responsibilities

You agree to:

• give accurate, complete and timely information, content, decisions, access and approvals;
• ensure the person approving an Order or instruction has authority to bind the Customer;
• hold the rights and permissions needed for content, branding, software, data and systems you ask us to use;
• comply with applicable law, sector rules, consumer obligations, marketing rules and data protection requirements for your activities;
• review and approve important content, prices, service rules, AI-agent instructions, qualifying questions, escalation points and customer-facing communications before launch;
• maintain secure credentials, multi-factor authentication where available, appropriate user access and secure devices;
• avoid sending credentials or sensitive data through an unapproved channel; and
• keep any backup expressly allocated to you under the Order, including where a plan states that managed backups are not included.

We are not responsible for delay or additional cost caused by missing, inaccurate or late Customer inputs. If the delay is significant, we may reschedule work and agree a fair revised charge before continuing.

10 AI Agents And Automated Workflows

AI-assisted systems can make mistakes, misclassify an enquiry or produce an unsuitable draft. They are tools, not a substitute for professional advice or human judgement. We configure them using approved information, boundaries and handover rules, but do not guarantee that every output will be accurate or that a particular commercial result will occur.

The Customer remains responsible for:

• the accuracy, legality and current status of information supplied to the system;
• appropriate notice to people that they are interacting with an automated assistant where required or appropriate;
• consents, lawful bases and opt-out mechanisms for messages, call handling and data use;
• human review of complaints, unusual quotations, regulated matters, emergencies and decisions that could materially affect a person; and
• not using the system for unlawful, deceptive, discriminatory, harmful or high-risk decisions outside the agreed design.

We may suspend an automated action that appears unsafe, unlawful or outside the approved scope while we investigate.

11 Third-party Services And Integrations

Services may connect with hosting platforms, domains, payment services, CRMs, calendars, email, SMS, telephony, social media, AI providers, plugins or other third-party products. We will identify material dependencies in the Order where reasonably possible. Third-party products are also governed by their own terms, availability, pricing, data practices and technical limits.

We are responsible for using reasonable care and skill in work we perform, but we do not control a third party’s outage, policy change, account decision, discontinued feature or price change. If a change materially affects the agreed solution, we will explain the available workaround, change or exit options and any additional cost before carrying out extra work.

12 Intellectual Property And Ownership

Your materials and data

You retain ownership of your domain, brand, content, customer data and materials you provide. You grant us a limited licence to use them only as needed to deliver, support and secure the Services.

Project deliverables

Once all fees for the relevant deliverable are paid, you own the customer-specific website content and bespoke code created exclusively for you to the extent stated in the Order. Where an assignment is required to give effect to that ownership, it takes effect on full payment. Source-code delivery, repository transfer, documentation and handover items are provided as stated in the Order.

Background and third-party materials

We and our licensors retain ownership of pre-existing tools, templates, methods, know-how, libraries and general reusable components. Open-source software, plugins, fonts, stock assets and third-party platforms remain subject to their own licences. Where a retained component is necessary to use a paid deliverable, we grant you a non-exclusive, perpetual licence to use that component as part of the deliverable, unless the Order or third-party licence says otherwise.

13 Data Protection

Each party must comply with applicable data protection law. Our Privacy Notice explains processing for which we are the controller. Where we process personal information on your behalf, the parties will put in place a data processing agreement covering instructions, confidentiality, security, sub-processors, assistance, international transfers and return or deletion.

You are responsible for the lawfulness, transparency, accuracy and retention instructions for personal information you control, including information placed into a CRM, AI agent, automation, marketing campaign or integration. We remain responsible for our own legal duties as processor and for following lawful documented instructions.

14 Confidentiality

Each party must protect the other’s non-public business, technical and commercial information, use it only for the contract, and disclose it only to people who need it and are bound to protect it. This does not cover information already lawfully known, public through no breach, independently developed, or lawfully received from another source. A legally required disclosure may be made, with prior notice where the law permits. These obligations continue after the contract ends.

15 Security And Access

We use proportionate security measures for the Services we control. The exact hosting, backup, monitoring and support features depend on the plan or Order. You must promptly tell us about suspected unauthorised access, lost credentials, malicious code or a personal-data incident affecting the Services and cooperate with reasonable containment steps.

16 Availability, Support And Maintenance

The support channel, coverage, response target, backups and maintenance included in a plan are described in the Order or plan. A response target is not a guaranteed resolution time unless a service-level agreement says so. Planned maintenance, emergency security work and events outside reasonable control may affect availability. We will use reasonable efforts to minimise disruption and give notice of planned material work where practical.

17 Acceptable Use

You must not use the Services to:

• break the law, infringe rights, deceive, harass, discriminate or cause harm;
• send unlawful spam, make unlawful automated calls or messages, or ignore valid opt-outs;
• upload malware, attack systems, probe security without permission or interfere with other users;
• process prohibited or high-risk data outside the agreed security and contractual arrangements;
• misrepresent automated output as professional advice or a human decision where that would be misleading; or
• exceed reasonable technical limits or use a service materially outside the agreed purpose.

18 Suspension

We may suspend all or part of a Service where reasonably necessary to address an urgent security threat, unlawful or harmful use, a material breach, a third-party platform requirement or overdue payment. Where practical, we will give notice and an opportunity to remedy the issue. We will limit suspension to what is reasonably necessary and restore the Service promptly when the reason is resolved.

19 Ending A Contract

Either party may end an Order immediately by written notice if the other commits a material breach and, where the breach can be remedied, fails to remedy it within 14 days after written notice. Either party may also end if the other becomes insolvent or ceases business, subject to applicable insolvency law. Consumer statutory termination rights are unaffected.

Ending an Order does not cancel rights and charges accrued before the end date. Terms that by nature should continue—including confidentiality, ownership, accrued payment obligations, data protection, liability and dispute terms—continue.

20 Offboarding, Transfer And Deletion

During the notice period, we will provide reasonable cooperation to export or transfer your website and Customer-controlled data in a commonly usable format, subject to the Order, technical capability and third-party rules. Your domain, content and Customer data remain yours. Additional migration work beyond the included offboarding will be quoted before it is performed.

After the agreed export period, we may close accounts and delete remaining Customer-controlled data in accordance with the data processing agreement, backup cycle and legal obligations. You are responsible for checking and securely storing the export.

21 Warranties And Statutory Rights

We warrant that we will provide Services with reasonable care and skill and substantially in accordance with the Order. We do not guarantee uninterrupted operation, a particular search ranking, lead volume, revenue, conversion rate or other result that depends on factors outside our control.

If you are a Consumer, the Consumer Rights Act 2015 and other applicable law give you rights that these terms do not exclude or restrict. If a service is not provided with reasonable care and skill, you may be entitled to repeat performance or a price reduction in the circumstances set by law.

22 Liability

Liability that is not limited

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of obligations that cannot lawfully be limited, or any other liability that the law does not permit us to exclude or limit.

Business Customers

Subject to the paragraph above, neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, business, anticipated savings or goodwill, except to the extent the relevant loss is a direct and reasonably foreseeable consequence that the applicable law does not permit to be excluded. Our total aggregate liability arising from an affected Order will not exceed the fees paid or payable under that Order during the 12 months immediately before the event giving rise to the claim; for an Order lasting less than 12 months, the cap is the total fees paid or payable under it.

The cap does not reduce your obligation to pay properly due fees. Each party must take reasonable steps to limit loss.

Consumers

We are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business losses arising from Consumer use, or for loss caused by information, instructions or systems outside our control. Nothing in this section affects your statutory rights.

23 Events Outside Reasonable Control

Neither party is responsible for delay or failure caused by an event beyond its reasonable control, such as widespread network or cloud failure, cyberattack despite reasonable safeguards, utility failure, natural disaster, epidemic, industrial action, war, civil disorder or government action. The affected party must notify the other, take reasonable mitigation steps and resume performance when possible. If a material interruption continues for more than 30 days, either party may end the affected Service without an early termination penalty, with payment due only for Services supplied and unavoidable committed costs.

24 Complaints And Disputes

Please send a complaint to admin@resource4uhub.com with the Order or invoice reference and a clear description of the issue. We will acknowledge it promptly, investigate and aim to provide a substantive response within 10 working days. If more time is needed, we will explain why and provide an update. This process does not prevent a Consumer from using statutory remedies or an applicable alternative dispute resolution route.

25 Acceptable Use

Clients must not use websites, hosting or services provided by Resource4uHub Web for unlawful, harmful, abusive, fraudulent, discriminatory or malicious activity.

We reserve the right to suspend support or hosting where a website is being used in a way that may cause harm, breach the law, damage our systems, affect other users or bring Resource4uHub Web into disrepute.

26 Communication and Support

Support requests should be sent to admin@resource4uweb.com.

We aim to respond promptly, but response times may vary depending on the selected plan, the nature of the request, workload, weekends, holidays and the urgency of the issue.

Priority support means that requests will be prioritised ahead of standard support where possible. It does not guarantee immediate resolution, especially where third-party providers or complex technical issues are involved.

27 General Terms

• Neither party may transfer an Order without the other’s written consent, not to be unreasonably withheld, except that we may transfer it as part of a genuine sale or reorganisation of our business if this does not materially reduce your rights.
• We may use suitable subcontractors and service providers, but remain responsible for our contractual obligations. Data-processing subcontractors are handled under the applicable data processing agreement.
• No person other than the parties has a right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999, unless an Order expressly says otherwise.
• If a provision is invalid or unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. The contract is the entire agreement about its subject matter, but nothing excludes liability for fraud or overrides mandatory Consumer information and rights.
• Notices about cancellation, breach or legal claims must be in writing and sent to the email or postal address stated in the Order or these terms. Ordinary project communications may use the agreed working channel.

28 Changes To These Terms

We may update these website terms for future Orders and website use. The version accepted for an existing Order continues unless the parties agree a change, or a change is required by law. For an ongoing monthly Service, we will give reasonable advance notice of a material contractual change and, where the change materially disadvantages you, an opportunity to cancel before it takes effect.

29 Governing Law And Courts

These terms and each Order are governed by the law of England and Wales. For Business Customers, the courts of England and Wales have exclusive jurisdiction. If you are a Consumer resident elsewhere in the United Kingdom, you retain the right to bring proceedings in the courts of the part of the UK where you live and to rely on any mandatory protections that apply there.